Refund Policy for Saltwata Films
Effective Date: October 24th, 2024
Your satisfaction is important to us. If you are not completely satisfied with your purchase of any product or service under Saltwata Films, including those from Gullah Gullah: The Portal, please review our refund policy:
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Refunds for Physical Products: Refunds are accepted for products that arrived damaged or defective if the request is initiated within 7 days of receiving the item. Shipping costs for returned items are the responsibility of the customer unless the product arrived damaged or defective.
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Non-Refundable Items: Digital products, downloads, and final sale items are not eligible for refunds.
To request a refund, email gullahgullahtheportal@gmail.com with your order number, a description of the issue, and photos of the item. Approved refunds will be processed within 5–10 business days, and funds will be credited to your original payment method.
For questions or assistance, contact us at gullahgullahtheportal@gmail.com.
Shipping Information for Gullah Gullah: The Portal MERCH
Effective Date: October 24th, 2024
We work with trusted suppliers to deliver high-quality merchandise for Gullah Gullah: The Portal. Pre-orders are made-to-order and may require additional processing time before shipping. For in-stock items, orders are processed within 2-7 business days, with shipping times varying by location: 3–8 business days in the U.S., 5–10 business days in Canada, and 10–20 business days internationally. Shipping costs are calculated at checkout, and tracking information will be provided once your order ships. While we strive to meet these timelines, occasional delays may occur due to demand or unforeseen circumstances. For questions or concerns, contact us at gullahgullahtheportal@gmail.com. Thank you for your support!